Collections & Billing Specialist (Onsite - Bacolod/Cebu)

CoDev

₺17.4-24.4K[Bulanan]
Di tempat - Cebu1-3 Tahun KedaluwarsaPendidikan tidak diperlukanPenuh waktu
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Deskripsi Pekerjaan

Keterangan

Work Arrangement: Fully Onsite at either Bacolod/Cebu office on a fixed Night Shift schedule

About the Role

The Collections Specialist plays a crucial role in ensuring the timely collection of outstanding receivables from customers. This position requires strong communication skills, attention to detail, and a proactive approach to resolving payment issues. The specialist will work closely with internal departments and external customers to facilitate the collection process while maintaining positive relationships

Primary Responsibilities & Expectations

  • Dunning Process Management:
  • Manage the dunning process for overdue accounts.
  • Send out reminder notices, statements, and other communications to customers with outstanding balances.
  • Monitor and track responses to dunning communications.
  • Maintain and file Accounts Receivable Collections/Dunning Information
  • Contribute to team effort by accomplishing various other duties as needed
  • Collections Management:
  • Contact customers via phone and email to follow up on overdue

payments.

  • Negotiate payment plans and terms with customers to facilitate

payment resolution.

  • Record all collection activities and maintain accurate documentation of customer interactions.
  • Dispute Resolution:
  • Investigate and resolve billing discrepancies or disputes in a timely manner.
  • Collaborate with the sales and customer service teams to address customer concerns and disputes effectively.
  • Customer Relationship Management:
  • Build and maintain positive relationships with customers to encourage timely payments.
  • Provide exceptional customer service and support to address inquiries related to billing and payment

Skills and Qualifications

  • Proven experience in accounts receivable, collections, or a related financial role.
  • Experience with SaaS company, preferred
  • Experience with Hubspot and Chargebee, preferred or equivalent CRM/Revenue systems
  • Must have at least 2-3 year of Excel experience
  • Must have at least 3-5 year of customer service experience
  • Strong understanding of accounting principles and practices.
  • Ability to multitask, prioritize workload, and meet deadlines.
  • Detail-oriented with a high level of accuracy in data entry and record keeping.
  • Problem-solving skills and ability to work independently as well as part of a team.
  • Must have pleasant phone voice, strong computer skills, familiar with electronic record keeping and clean background
  • Willingness to adapt to changing priorities and business needs.
  • Strong ethical standards and commitment to maintaining customer

confidentiality.

Why Join CoDev?

  • Medical and Life Insurance Package: Available on the 2nd month, including coverage for 2 dependents
  • Company-Provided Equipment: Plus a monthly utility stipend of PHP 1,500
  • Regularization Increase: Granted after 6 months
  • Annual Salary Increase: Based on performance
  • Tax-Free Allowances: Incorporated into your pay
  • Salary Loans: 0% interest, payable within 2 months
  • Opportunities for Self-Improvement: Access to online training platforms such as Udemy, Pluralsight, and other resources

Job Type: Full-time

Pay: Php25,000.00 - Php35,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Life insurance

Schedule:

  • 8 hour shift

Experience:

  • Customer service: 3 years (Required)
  • Billing: 3 years (Required)

Work Location: In person

Persyaratan

Please refer to job description.

Collections ManagementLayanan PelangganKeterampilan NegosiasiKemampuan berkomunikasiPenyelesaian masalahAttention To DetailManajemen waktuFinancial AcumenResolusi konflik
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Boss

HR ManagerCoDev

Lokasi Kerja

7F, The Link Building, Apas, Cebu City, Central Visayas, Philippines

Diposting di 07 May 2025

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