Unity Communications BPO - Patient Service Coordinator (Hybrid Setup)

BPO - Patient Service Coordinator (Hybrid Setup)

Unity Communications

Bisa Dirundingkan

Di tempat - Cavite1-3 Tahun KedaluwarsaDiplomaPenuh waktu

Deskripsi Pekerjaan

Keterangan

Some jobs require capes. This one just requires a headset, a friendly voice, and a cool head. Unity Communications is looking for a Patient Service Coordinator who can bring both Golden Retriever and Virgo energy to the table approachable but organized.

In this role, you'll schedule appointments like Beyonces manager, answer patient questions with grace like a Miss Universe candidate, and handle last-minute changes like the diva you are. Think of it as being a human Waze for patients, guiding them where they need to go, go, go!

Ready to be the hero patients rely on? Apply today!

How You Spend Your Eight Hours

Contribute to a positive work environment by collaborating with healthcare team members and effectively communicating patient care information
Prepare and maintain daily appointment templates and patient records
Arrange and manage patient referrals
Perform patient check-in and check-out functions with accuracy and professionalism
Obtain and input accurate scheduling and registration data
Coordinate patient flow efficiently, ensuring timeliness and adherence to priority standards
Identify and communicate issues that might result in service delays or denials
Manage appointment add-ons, reschedules, and cancellations in accordance with facility protocols

What You Must Possess

High school diploma (or higher)
At least one year of telephonic or in-person customer service experience handling moderate to complex transactions
At least one year of healthcare experience, with familiarity in medical terminology and behavioral health.
Proficiency with computer systems, including the ability to navigate between screens using a keyboard and mouse
Experience working in a physician's office, provider setting, or medical office
Knowledge of electronic medical record (EMR) systems and practice management systems
Comfort in working with various types of technology
Ability to provide a suitable home workspace with broadband internet access
Ability to perform all essential job duties satisfactorily

What You Shall Receive

HMO coverage with two free dependents upon regularization
VL/SL credits upon regularization
Friendly and supportive work culture
13th-month pay and other Philippine-government-mandated benefits
Non-taxable allowances
Pay increases, performance bonuses, birthday gifts, and many more

What You Should Consider

Full-time position
Monday to Friday, night shift
Hybrid work setup with on-site training

Why Join Our Company

You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.