Account Manager

Mosaic Hospitality Solutions Inc.

₺17.6-31.7K[Bulanan]
Hibrid - MakatiTidak Perlu ExpS1Penuh waktu
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Deskripsi Pekerjaan

Keuntungan

  • Penghargaan Karyawan

    Komisi, Insentif

  • Manfaat yang Diamanatkan Pemerintah

    Gaji Bulan ke-13, Dana Pag-Ibig, Liburan Berbayar, Kesehatan Phil, SSS/GSIS

  • Asuransi Kesehatan & Kesejahteraan

    Organisasi perawatan kesehatan

  • Pengembangan profesional

    Pengembangan profesional

  • Waktu Istirahat & Cuti

    Cuti sakit, Cuti Liburan

Baca lebih lanjut

Keterangan

  • Build and maintain strong, trusted relationships with clients to support product adoption, customer satisfaction, and long-term success.
  • Serve as a customer advocate by capturing and channeling client feedback to Product and Development teams.
  • Collaborate with Sales, Support, Accounting, Product, and Channel teams to deliver an exceptional end-to-end customer experience.
  • Oversee onboarding and implementation for new clients, ensuring timely delivery of services and achievement of expected MRR (Monthly Recurring Revenue).
  • Proactively identify opportunities for account growth, renewal, and upgrade revenue through increased product adoption.
  • Provide strategic account management to drive client engagement and product value realization.
  • Accurately manage CRM (HubSpot) and other systems to ensure real-time data visibility for internal stakeholders.
  • Monitor industry and market trends to provide insights and strategic guidance to clients.
  • Share best practices and continuously improve internal processes and client success methodologies.
  • Become an expert in the company’s F&B and Retail software solutions to effectively educate and support clients.


Persyaratan

  • Open to any course (preferably degree in Business Management, or related fields.)
  • Two positions available Senior and Junior Level:
  • Senior Level: At least two (2) years experience in client success, account management, customer service, or a related customer-facing role (SaaS or tech company experience).
  • Junior Level: No experience required but knowledge in SaaS or tech company is a plus.
  • Proven ability to build and maintain strong client relationships and manage multiple accounts simultaneously
  • Excellent communication, presentation, and interpersonal skills
  • Strong problem-solving and analytical abilities; can think strategically and act tactically
  • Comfortable working cross-functionally with Sales, Product, Finance, and Technical teams
  • Familiarity with CRM tools like HubSpot or Salesforce; confident in maintaining accurate data
  • Highly organized and detail-oriented with strong time management skills
  • Tech-savvy and eager to become an expert in Mosaic’s products and solutions
  • Self-motivated with a positive, customer-first mindset and a passion for delivering value
  • Knowledge of the F&B, retail, or entertainment industries is a plus
PerundinganManajemen Hubungan PelangganClient ManagementKemampuan organisasiKemampuan presentasiKemampuan berkomunikasiKemampuan interpesonalKeterampilan AnalitikPemecahan Masalah Kreatif
Preview

Nikka Venice Montepio

HR LeadMosaic Hospitality Solutions Inc.

Aktif dalam tujuh hari

Lokasi Kerja

Draper Startup House for Entrepreneurs. 5048 P Burgos St, Makati, 1210 Metro Manila, Philippines

Diposting di 16 May 2025

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