Bank of the Philippine Islands (BPI) SERVICE OFFICER

SERVICE OFFICER

Bank of the Philippine Islands (BPI)

Negociable

En el sitio - MakatiGraduado/Estudiante frescoBaceleroTiempo completo

Descripción del trabajo

Descripción

The Elite Client Servicing Officer is primarily responsible in providing premier Cash Management and Trade after sales servicing / active contact management for high value corporate customers to strengthen customer relationship; to deepen trust and loyalty; and to get valuable insights for business growth.

Duties And Responsibilities

Proactively monitors and handholds customer transactions until completion
Manages customer inquiries, requests and complaints accurately and efficiently within prescribed TAT which includes coordination with different units to resolve escalated concerns.
Handles maintenance requests and fulfills transactions in accordance with client instructions.
Identifies, recommends and implements process changes to improve service delivery.
Mentors and develops direct reports
Handles admin tasks and special projects.
Performs other tasks assigned.

Qualifications

Bachelor's degree in finance, business, or management
1-3 years work experience in client services

Requisito

Please refer to job description.

Habilidades de comunicaciónResolución de problemasEmpathyEscucha activaGestión del tiempoGestión de relaciones con el clienteResolución de conflictosMultitareaAdaptabilidadConocimiento del producto