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Online Customer Service Representative

＄1-1.4K[Monthly]
Remote1-3 Yrs ExpDiplomaFull-time
Gate.io

Gate.io

Customer Service Representative

＄800-1.4K[Monthly]
Remote1-3 Yrs ExpDiplomaFull-time
flamingo recruitment

flamingo recruitment

Customer Service Specialist

＄1.8-2K[Monthly]
RemoteNo Exp RequiredEdu not requiredFull-time
Mindverse AI

Mindverse AI

Customer Service Specialist

＄5.4-6.2K[Monthly]
RemoteNo Exp RequiredEdu not requiredFull-time
Reearth

Reearth

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Online Customer Service Representative

＄1-1.4K[Monthly]
Remote1-3 Yrs ExpDiplomaFull-time
Gate.io

Gate.io

Online Customer Service Representative

Gate.io

＄1-1.4K[Monthly]
Remote1-3 Yrs ExpDiplomaFull-time
Chat & Apply

Remote Details

Open Country：China | Malaysia | Philippines | Thailand | Turkiye

Language Requirements：English | Chinese

Job Description

Show original text
Benefits
  • Employee Recognition and Rewards

    Distributed team, No Politics at Work, Performance Bonus

  • Perks Benefits

    Pay in Crypto

  • Professional Development

    Career Development

  • Time Off & Leave

    Unlimited or Flexible PTO

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Description

  • Provide text-based consulting services to platform users via email/online chat, addressing and resolving various issues encountered while using the platform.
  • Offer professional product consulting services for the platform's customers.
  • Calm and reassure customers, improving service quality and customer satisfaction.
  • When necessary, record customer inquiries and relay their needs to relevant departments for product optimization.
  • Inform customers about system and product changes to ensure they are updated on all major changes.
  • Perform other tasks as assigned by the leadership.

Requirements

  • Strong customer service mindset. Experience in customer support and service is preferred.
  • Good team collaboration skills and execution ability, with strong problem-solving and analytical skills.
  • At least one year of experience as an English customer service representative in the virtual currency, securities, or financial exchange sectors.
  • Background or knowledge in the financial industry (stocks, futures) is a plus.
  • At least 1 year of experience as a customer service representative in a cryptocurrency exchange.
EnglishCustomer ServiceChinese

Eole Z

HRGate.io

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