Support Specialist

Metacom Business Process Outsourcing

₺17.6-28.1K[Monthly]
On-site - Taguig1-3 Yrs ExpBachelorFull-time
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Job Description

Benefits

  • Employee Recognition and Rewards

    Employee Recognition Program

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Accidental Death & Dismemberment Insurance, Dental Insurance, Disability Insurance, Health Insurance, Life Insurance, HMO

  • Others

    Company Social Events, Office Parties

  • Perks Benefits

    Company Equipment, Sleeping Quarters

  • Professional Development

    Job Training

  • Time Off & Leave

    Sick Leave

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Description

  • Respond to customer inquiries via phone, email, and chat.
  • Provide accurate product information and support to enhance customer satisfaction.
  • Resolve issues effectively and efficiently while maintaining professionalism.
  • Document interactions and feedback in customer relationship management (CRM) software.
  • Collaborate with team members to improve service quality and customer experience.

Requirements

  • Educational Qualifications: Bachelor's degree or at least 2 years in college
  • Experience Level: 2 years international bpo experience
  • Skills and Competencies: Proficient in English, strong compliance knowledge, and an eagerness to assist customers.
  • Working Conditions: Office environment with potential for remote work; requires flexibility in hours.
  • Qualities and Traits: Excellent communication skills, patience, empathetic nature, and problem-solving abilities.
English Languagecomplianceeagerness
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Carmina Cuala

HR OfficerMetacom Business Process Outsourcing

More than ten replies today

Working Location

18, Upper Mckinley Road. G3P4+V38, McKinley Hill Dr, Taguig City, Metro Manila, Philippines

Posted on 16 June 2025

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Metacom Business Process Outsourcing

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101-500 Employees

BPO & Call Center

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