1. Evaluate and score service channel sessions according to QA standards.

2. Provide QA reports to management and agents.

3. Develop and implement monthly quality inspection plans.

4. Suggest quality improvements to management.

5. Ensure QC coverage rate ≥ 2.1% (QC volume / Service volume).

Work Setup:

• Willing to work in McKinley, Taguig (office-based), Night Shift with flexible scheduling options to accommodate US time zones
• Flexible to work in a shifting schedule, including weekends (Saturday & Sunday) and Holidays
• Can start immediately

Job Type: Full-time

Pay: Php35,000.00 - Php38,000.00 per month

Benefits:

• On-site parking
• Paid training

Schedule:

• 8 hour shift
• Evening shift

Work Location: In person

1. Fluent in English (reading, writing, and speaking).

2. Strong critical thinking, data analysis, empathy, coaching, communication, and collaboration skills.

3. Bachelor’s degree or higher.