Team Lead Service Desk Support L1
Unison Solutions Delivery, Inc.
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Life Insurance
Description
- Acknowledge support tickets and responds to user requests via calls or email or other means of communication.
- Follow-up on support tickets to ensure that the problem has been resolved.
- Test the systems or applications if properly resolved to ensure that it is working properly before resolve the incident request.
- Assists VIP's and update knowledge-based system.
- Creation and reporting of report.
- Team scheduling and shift planning and plan, assign and track the daily/ weekly/ monthly tasks.
- Performance monitoring and feedback.
- SPOC between the team and the client.
Requirements
- Graduate in Bachelor Science Information Technology.
- Fresh graduates are welcome to apply.
- With at least 1 year Technical Support experience is a plus.
- Advanced troubleshooting skills with regards to hardware and software.
- With communication and problem solving skill.
- Good in interpersonal relation to client.
- Responsible to assign task.
- Service oriented with can-do attitude.
- Willing to do the task in overtime.
- Shifting schedule
- Applicants must be willing to work in Bagong Ilog, Pasig City.
Unison Solutions Delivery, Inc.
Recruitment AssistantUnison Solutions Delivery, Inc.
Active today
Working Location
13 Banner. 13 Banner, Pasig, 1600 Metro Manila, Philippines
Posted on 18 June 2025
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Unison Solutions Delivery, Inc.
101-500 Employees
Information & Communication Technology
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