Responsibilities:

• Responding to customer inquiries via chat, phone, email, or social media.
• Providing clear and accurate product/service information.
• Assisting customers in resolving issues, complaints, or requests.
• Recording and documenting customer interactions in the system (CRM/Excel).
• Conveying customer feedback to relevant teams.
• Maintaining friendly, polite, and professional communication at all times.
• Handling orders, returns, or service changes (if applicable).

Qualifications / Requirements:

• Minimum education of high school/vocational school (associate degree/bachelor's degree preferred).
• Experience in customer service (considered an advantage).
• Strong verbal and written communication skills.
• Friendly, patient, solution-oriented, and highly empathetic.
• Able to work with time targets and under pressure.
• Familiar with communication platforms (WhatsApp, email, live chat, etc.).
• Must have a laptop/PC and stable internet connection (for online customer service).
• Willing to work on a shift basis, including weekends (if required).

Benefits:

• Base salary or hourly/project fee.
• Performance bonuses (subject to company policy).
• Flexible working hours (for remote positions).
• Work experience and long-term job opportunities.

• Minimum education of high school/vocational school equivalent (D3/S1 preferred).
• Experience working as a Customer Service or in customer service roles (a plus).
• Communicative, friendly, and patient in dealing with customers.
• Able to communicate effectively both verbally and in writing (formal & polite).
• Quick response, solution-oriented, and able to handle complaints calmly.
• Familiar with using digital communication tools, such as:

1. WhatsApp Business
2. Live Chat
3. Email
4. Phone / Call Center
5. E-commerce platforms (Shopee, Tokopedia, etc.)

• Able to type quickly and accurately.
• Has a laptop/computer and stable internet connection (for online CS).
• Disciplined, honest, and responsible in completing tasks.
• Willing to work on a shift system, including weekends or holidays if needed.
• Able to work in teams as well as individually, and accustomed to working with targets.

Additional Requirements (Optional/Company Specific):

• Able to use CRM systems (Customer Relationship Management).
• Understanding the basics of the products/services offered by the company.
• Having a clear voice and good intonation (for phone CS).
• Able to multitask and work under pressure.