Customer Service Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Allowances
Meal Allowance, Medical Reimbursement
Employee Recognition and Rewards
Performance Bonus, Anniversary Gifts, Annual Appraisal, Incentives
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Perks Benefits
Sleeping Quarters
Professional Development
Job Training
Time Off & Leave
Maternity & Paternity Leave, Sick Leave, Vacation Leave
Description
- Respond to customer inquiries via phone, email, and chat.
- Provide accurate information about products and services.
- Resolve customer issues and complaints effectively.
- Maintain customer records and update account information.
- Collaborate with team members to improve service processes.
- Ensure a positive customer experience at all times.
Requirements
- Educational Qualifications: Bachelor’s degree in Business, Communication, or a related field.
- Experience Level: Less than 1 year of experience in customer service or sales.
- Skills and Competencies: Proficient in sales pipeline management, excellent customer service skills, strong command of the English language, and technical skills.
- Responsibilities and Duties: Manage customer inquiries, assist in sales processes, and maintain records of customer interactions.
- Working Conditions: Office environment, may involve shift work.
- Qualities and Traits: Team player, organized, and possesses strong problem-solving abilities.
Elizabeth Agapito
HR ManagerMetacom Business Process Outsourcing Solution Inc.
Active within three days
Working Location
Compass Offices - BGC Corporate Center - Serviced Office Bonifacio Global City. 24/F, BGC CORPORATE CENTER, 30TH STREET, CORNER 11th Ave, Manila, 1013 Metro Manila, Philippines
Posted on 25 July 2025
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501-1000 Employees
BPO & Call Center
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