Service Delivery Ops Specialist - Dayshift Account

AddForce Human Resources Solution Inc.

₺32.3-39.5K[月薪]
现场办公 - 巴石1-3 年經驗本科全職
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職位描述

福利待遇

  • 津貼

    餐補

  • 員工表彰與獎勵

    績效獎金

  • 法定福利

    13薪

  • 健康保險

    健康維護組織

  • 職業發展

    工作培訓

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  • Process complex insurance tasks and operate various client systems independently.
  • Optimize operations by analyzing problems, developing procedures, and ensuring compliance.
  • Enhance customer experience by communicating with clients, addressing needs, and building strong relationships.
  • Perform audits and troubleshooting to identify gaps, resolve issues, and meet compliance requirements.
  • Conduct training by creating training plans, managing processes, and coaching junior trainers.
  • Develop and update SOPs (Standard Operating Procedures) and training plans to ensure alignment with operational goals.
  • Implement quality assurance measures to ensure processes meet high standards and client expectations.
  • Support other tasks, including data analysis, reporting, and onboarding new clients and tasks.


Qualifications:

  • Pure Dayshift Account
  • Bachelor’s degree in any field
  • Training and coaching experience
  • Proficiency in email communication
  • Strong problem-solving, data analysis, time management, and planning skills
  • Experience in creating and updating SOPs and technical or procedural documentation
  • Quality assurance experience in reviewing and optimizing processes or outputs


Preferred skills/expertise:

  • Familiarity with OPEX and compliance processes
  • Background in insurance Level 1
  • Excel


Excel
Preview

Bryan Jay Reodique

HR OfficerAddForce Human Resources Solution Inc.

活躍於三天內

工作地址

32nd Flr, Robinsons Cyberscape Beta. 27th and 32nd Topaz and, Ruby Rd, Ortigas Center, Pasig, Metro Manila, Philippines

發布於 18 November 2025

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