WFM Assistant Manager
Alldigi Tech Manila Inc.
職位描述
福利待遇
津貼
餐補
員工表彰與獎勵
年度考核, 員工表彰計畫
法定福利
13薪, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS
健康保險
意外死亡和傷殘保險, 健康維護組織
其他
企業社交活動
額外福利
睡眠區
職業發展
職業發展
休假和請假
喪假, 產假和陪產假, 病假, 女性特殊假, 休假
簡介
- Manage the scheduling, forecasting, and real-time tracking of call center staff to ensure smooth operations and meet performance goals.
- Monitor daily performance and adjust schedules as needed to meet service targets (SLAs and KPIs).
- Work closely with operations, training, and other teams to align workforce plans with company goals.
- Ensure agents follow their schedules and quickly address issues like lateness or absences.
- Use past data to predict call volumes and staffing needs, then create schedules to ensure the right coverage.
- Analyze call center data to find ways to improve efficiency and performance.
- Partner with managers and supervisors to solve staffing issues and operational problems.
- Keep open communication with agents, sharing timely updates about schedules or any changes.
職位要求
- At least 3-5 years of RTA/WFM experience in BPO setting
- At least 2 years of handling Workforce Management Team
- Bachelor's/College degree or Associate Grad of any course or field
- Good Communication, Analytical and Problem-Solving skills
- Has good understanding of People Management
- Ability to multi-task, focus and complete reports for extended periods of time
- Attention to detail and high level of accuracy
- MS Excel, Word and PowerPoint proficient
Myla Penaflor
HR AssociateAlldigi Tech Manila Inc.
今天活躍
工作地址
10 West Campus. G2PV+4F8, Taguig, Metro Manila, Philippines
發布於 22 July 2025
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