Korean Bilingual CSR w/ ₱50,000 Sign-On Bonus | Music Streaming Services | Shaw

Sutherland Philippines

急招
₺89.3-92.9K[月薪]
现场办公 - 曼達盧永1-3 年經驗高中全職
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職位描述

簡介

  • Provide bilingual customer support (English + Korean) across multiple channels (live and non-live)
  • Troubleshoot platform and device issues while guiding customers through solutions
  • Assist users with inquiries including app functionality and features
  • Handle customer interactions with patience, friendliness, and adaptability
  • Work effectively in a multicultural, open-space environment, contributing to process improvements
  • Manage multiple lines of business (LOBs), platforms, and contact channels efficiently

職位要求

  • Tech-savvy and comfortable troubleshooting various streaming platforms and devices
  • Strong communication skills with a customer-focused approach
  • Resilient under pressure and able to multitask effectively
  • Team-oriented, open to feedback, and passionate about improving processes
  • Previous experience in BPO, customer support, or digital marketing is a plus
  • Familiarity with CRM tools (Salesforce, Zendesk, SAP) is an advantage
  • Flexible with work shifts, including morning and night shifts
英語語言韓語客戶服務問題解決MS Office銷售團隊ZendeskSAP
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Irene Nuguid

LeadSutherland Philippines

今天回覆 7 次

工作地址

9F, SHAW IT CENTER. 1550, 360 Shaw Blvd, Mandaluyong, 1552 Metro Manila, Philippines

發布於 17 July 2025

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Sutherland Philippines

超過 1000 人

BPO 和呼叫中心

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