Position: Customer Service Representative

Location: Remote

Employment Type: Full-time

Salary Range: 35,000 PHP

Benefits: SSS, HMO, Paid leave

About Us:

At OS Team, we specialize in providing exceptional Contact Center Solutions. Our mission is to support companies in boosting their customer experience and scaling effortlessly with dedicated customer connections and technology.

Job Overview:

As a Customer Service Representative, you will provide top-notch support to customers of a leading tech company in the USA. You will be responsible for handling inquiries, troubleshooting issues, and ensuring a positive customer experience.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve technical issues related to the company's products or services.
• Assist customers with account setup, billing concerns, and general support.
• Maintain accurate and detailed records of customer interactions.
• Escalate complex issues to the appropriate department when necessary.
• Stay updated with company products and services to provide accurate information.
• Deliver excellent customer service with a problem-solving mindset.
  

Qualifications:

Must-have:

• Strong verbal and written English communication skills.
• Ability to multitask and work in a fast-paced environment.
• Experience handling US-based clients.

Nice-to-have:

• Familiarity with CRM tools and ticketing systems.
• Experience in a tech-related customer support role.
• At least 1 year of customer service experience.

Please refer to job description.