Acquire BPO is an award-winning outsourcer providing contact centre and back-office services with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.

Job Description:

A Collections officer is responsible for managing accounts that are overdue for between 1 and 55 days. Collections officers handle inbound and outbound calls, and work in a high paced, results focused environment. Collections officers play an important role in company performance by building effective relationships with our customers, minimising arrears, and controlling bad debts.

Principal Duties:

• Provide a first-class service experience to our Customers
• Effectively negotiate arrangements for the timely payment of arrears
• Negotiate ongoing payment arrangements to assist customers meet their obligations
• Handle Financial Hardship enquiries with empathy and professionalism
• Proactively assist customers with account queries and complaints
• When required, liaise with internal teams (CS, Admin, Lending) to ensure all customer concerns are addressed and resolved in a timely manner.

Job Qualifications:

• Excellent English language communication skills (strict EOP compliance)
• Good negotiation, probing, multi-tasking, and Customer Service skills
• Strong accountability for results and Collections KPIs
• Ability to focus and pay close attention to detail
• A high level of PC competence and typing skill
• Demonstrated capacity to work effectively within a team
• Collections experience is required
• Willing and able to maintain an appropriate standard of professionalism

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

Please refer to job description.