Synlink Recruitment Outsourcing Co. Inc.
- Implement and maintain best practices for the continued growth and success of the NVOCC business
- Support operations, sales team, and company clients, covering new business and existing business
- Lead resolution of difficult issues and escalations while seeking innovative ways of exceeding customer expectations
- Seek the most profitable mode of transportation while meeting the customer’s requirements for the movement of their cargo.
- Optimize costs and stay within the Department Budget
- Vendor recruitment and onboarding, including review of compliance requirements
- Negotiates rates with carriers
- Respond to customer inquiries and proactively communicate with them regarding the disposition of cargo as necessary
- Proactively identify gaps and contribute to the process of establishing controls resulting in zero compliance issues
- Miscellaneous departmental duties, such as verifying and distributing invoices and documents, providing Accounting with proper billing information, and other traffic functions.
- Must be knowledgeable about the US trade lane.
SUPERVISORY RESPONSIBILITIES
- Provide a transparent and inclusive workplace fostering tenacity, teamwork, and personal and professional growth
- Lead and develop team members, motivating them to provide the highest level of client satisfaction.
- Establish & maintain performance standards with quantifiable objectives
- Assist with recruitment and onboarding new team members, providing them with the proper resources, including training on our SOPs
- Manage staffing to ensure workload balance and consistent team coverage
- Support team with systems issues/discrepancies, accounting/financial management, cargo claims, disputes, etc.
- 10+ years of high-volume non-asset-based operations experience (Logistics/Freight Forwarding experience)
- 5+ years’ experience managing a team
- Prior experience owning or growing a relatively new business from infancy
- Experience working with providers, carriers, and clients in a transportation/logistics environment
- Excellent written and verbal communication skills with the ability to handle complex customer interactions via telephone and video conferencing
- An active listener with the ability to understand and interpret customer needs
- Strong problem-solving skills with a solution-oriented focus
- Detail-oriented and works with a high degree of accuracy
- Basic computer skills, including experience with Microsoft Office (Word, Excel, Outlook)
Axel Faustino
HR OfficerSynlink Recruitment Outsourcing Co. Inc.
回應率高
Ortigas Center. Ortigas Center, Pasig, Metro Manila, Philippines
發布於 27 June 2025
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