As a senior engineer, you will focus on system engineering, automation, and serve as the final escalation point. Your duties will align with one of the following specializations:

• Automation: You will be responsible for the creation and management of automation workflows using Terraform.

• Cloud Telephony: You will manage and resolve complex escalations for our cloud-based platforms, such as Nuance.

• Server Management: You will provide deep, expert-level server support for the Calabrio platform.

• Security: You will lead and execute security patching across all on-premise platforms, including Avaya, Dtools, Sprinkler, and Verint.

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.

• 5+ years of experience in a senior engineering role focusing on platform management.

• Deep, demonstrable expertise in either:

o Cloud technologies and Infrastructure as Code (specifically Terraform).

o On-premise server administration, management, and security patching.

• Strong knowledge of contact center technologies and architecture.

• Proven ability to lead technical projects and resolve complex, systemic issues.

Desired Qualifications

• Expertise in both Cloud/Automation and Infrastructure/Security specializations.

• Professional certifications such as Terraform Associate, AWS/GCP Certified Engineer, or relevant security certifications (e.g., Security+).

• Advanced scripting skills (e.g., Python, PowerShell).