Responsible for the operation of a section within the Warehouse function. Supporting the Management Team with the day-to-day operation of the warehouse, responsible for a group of operators and ensuring an efficient warehouse operation in achieving business targets. Provide line management to the team, coordinating their workloads, providing support to ensure that the team delivers, monitoring any issues, and ensuring orders targets, KPIs, and quality standards are met in order to meet the requirements of the customer.

Key Accountabilities

• Reports directly to the Warehouse & Inventory Control Manager.
• Assist in running an efficient warehouse operation which is able to fulfil operational and customer demand and meet set targets.
• Responsible for overseeing the warehouse pick and pack operations, ensuring FEFO (First Expiry First Out) for items with expiry dates, FIFO (First In First Out) picking for items without expiry dates, and adherence to preparation turnaround times: Consumables – 1 day; Equipment – 2 days.
• Accountable for checking and assessing warehouse utilization and reporting to the Warehouse & Inventory Control Manager weekly.
• Assist in planning future capacity requirements.
• Resolve warehouse issues where possible and escalate when appropriate.
• Responsible for receiving containerized shipments and turning over receiving documents to the Inventory Pharmacist the next business day.
• Instruct and guide warehouse personnel on proper storage of items.
• Inspect goods for damage and report findings weekly to the Warehouse & Inventory Control Manager.
• Oversee the movement of items in and out of storage and display areas efficiently, effectively, and safely.
• Ensure hazardous materials are stored according to requirements.
• Ensure warehouse equipment is well-maintained and fit for purpose.
• Maintain cleanliness, ventilation, and appropriate temperature in the warehouse.
• Train and supervise warehouse staff to prepare items timely for dispatch.
• Report progress updates, key achievements, and concerns to the Warehouse & Inventory Control Manager.
• Ensure compliance with health and safety regulations and enforce relevant procedures.
• Perform daily inspection of warehouse grounds: AGGCT and Maliksi daily; Magis and Cartal every Wednesday or as needed.
• Assist Inventory Assistant-Inventory/Returns Coordinator in random checking and cycle count schedules, and act as Team Leader for Equipment cycle counts.
• Prepare and submit Daily Accomplishment Report before end of business day; submit Warehouse Utilization, Item Condition/Damage Report, and Pick and Pack Completion Report every Friday at 1700H.
• Serve as backup for Dispatch Team Leader/WICM.
• Ensure compliance with VTC values, policies, and standards. Strict adherence to Warehouse & Inventory Control work procedures.
• Perform other duties as assigned by the Warehouse & Inventory Control Manager.

Attributes

• Ability to motivate, develop, and supervise others.
• Good communication and interpersonal skills.
• Well-organized, quick thinker, creative.
• Able to respond to deadlines and priorities.
• Outstanding attention to detail.
• Team player, promotes positive working environment.
• Ability to manage time and resources effectively.
• Ability to work under pressure.
• Willingness to learn and extend working hours.
• Strong complex problem-solving skills.

Experience & Knowledge

• Strong working knowledge of warehouse procedures and operations.
• Time management skills and ability to delegate.
• Good leadership and organizational skills.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and data entry software.
• Problem-solving skills.
• Ability to work extended hours.
• Basic math and recording abilities.
• Knowledge of principles and processes for providing customer and personal services.

Organizational Relationships / Scope

• Reports to: Warehouse and Inventory Control Manager

Job Types

• Full-time, Permanent

Benefits

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Staff meals provided

Work Location

• In person