Senior management level position responsible for accomplishing results through the management of a team or department.

The overall objective of this role is to drive the seamless delivery of improving Customer Experience through efficiency at our offshore partner sites, in support of the company's business.

Responsibilities:

•Work with risk and senior management to prioritize business and information needs

•Recognize and reduce risk within processes based on data as well as maintain vendor related policies and standards

•Manage vendor performance towards optimized balanced results

•Monitor and manage implementation and compliance with regards to Citi policies as well as regulatory oversight of vendor management

•Maintain effective risk management and compliance programs as well as maintain and manage supplier programs and associated scorecards and tools

•Manage vendor financial evaluation standards, program, and financial analysis on key suppliers

•Manage offshore suppliers, and make right decisions

•Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

•Initiate and drive projects meetings and performance reviews

•Work on site 3-4 days/week

Qualifications:

•6-10 years of relevant experience

•Experience in performance management, capacity planning, risk management, operational risk, compliance, audits and controls, and third-party management

•Experience in functional and operational processes in large global companies

•Proficient computer skills with a focus on Microsoft Office applications

•Demonstrated leadership and project management skills

•Demonstrated time management skills

•Consistently demonstrates clear and concise written and verbal communication

•Ability to work in a team-oriented environment

Education:

•Bachelor’s degree/University degree or equivalent experience

•Master’s degree preferred

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

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Please refer to job description.