Location

Work From Home (Philippines)

Employment Type

Full-Time

Working Hours

Applicants must be available to work during Australian business hours and may occasionally be required to provide support outside standard hours when operational needs arise.

About Us

We are a rapidly growing Australian Interstate Removalist and Transport company servicing customers across Australia. We are seeking a highly organised, customer-focused, and proactive Virtual Assistant to assist with daily operations, customer service, bookings, scheduling, and marketing activities.

This is not a typical Virtual Assistant role. You will become a key part of our operations team and play an important role in ensuring customers receive exceptional service from enquiry through to job completion.

Essential Requirements

Experience

• Previous experience working for an Australian Removalist, Logistics, Transport, Freight, or Service-Based business is highly preferred.
• Experience in customer service, sales, scheduling, dispatch, or operations support.
• Experience handling Australian customers.
• Familiarity with Australian suburbs, cities, and interstate routes will be highly regarded.

Skills

• Excellent spoken and written English.
• Strong customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving abilities.
• High attention to detail.
• Strong organisational and time management skills.
• Ability to learn new systems and processes quickly.
• Comfortable speaking with customers over the phone.

Personal Attributes

• Quick learner with a positive attitude.
• Self-motivated and able to work independently.
• Reliable and accountable for assigned tasks.
• Able to take initiative and make informed decisions when required.
• Strong work ethic and commitment to delivering excellent customer service.
• Professional, adaptable, and team-oriented.

Key Responsibilities

Customer Service & Sales

• Answer inbound phone calls from customers.
• Respond to enquiries via phone, email, SMS, Facebook, and website forms.
• Follow up leads and convert enquiries into confirmed bookings.
• Provide professional and friendly customer service at all times.
• Assist customers with interstate moving and transport enquiries.
• Handle customer concerns and resolve issues promptly.

Quoting & Bookings

• Prepare and send removalist and transport quotations.
• Understand moving requirements and accurately assess customer needs.
• Calculate pricing based on inventory, distance, access conditions, and transport requirements.
• Convert quotes into confirmed bookings.
• Manage booking confirmations and customer documentation.
• Collect and follow up deposits and final payments.

Operations & Scheduling

• Coordinate daily transport and removalist jobs.
• Assist with route planning and job scheduling.
• Liaise with drivers, removalists, subcontractors, and customers.
• Monitor job progress and ensure smooth operations.
• Update job management systems and CRM records.
• Assist management with operational planning and logistics coordination.

Marketing & Administration

• Create and manage social media content.
• Assist with Facebook advertising campaigns and lead management.
• Monitor online enquiries and social media messages.
• Maintain accurate customer records and reporting.
• Support administrative and operational tasks as required.

Phone Support

• Phone support is a mandatory component of this role.
• Applicants must be confident speaking with Australian customers.
• Professional telephone etiquette and clear communication skills are essential.

Work From Home Requirements

• Reliable computer or laptop.
• Stable high-speed internet connection.
• Backup internet connection preferred.
• Quiet work environment.
• Quality headset and webcam.

What We Offer

• Long-term work opportunity with a growing Australian company.
• Career growth and advancement opportunities.
• Work-from-home flexibility.
• Ongoing training and support.
• Friendly and supportive team environment.
• Opportunity to become an important part of a rapidly expanding Australian business.

How to Apply

Please submit:

1. Updated Resume/CV
2. Cover Letter
3. Details of your Australian work experience
4. Previous experience in the Removalist, Transport, Logistics, or Freight industry
5. Internet speed test screenshot
6. Expected Salary
7. Earliest available start date

• Applications without Australian customer service experience will not be prioritised.