The Corporate Travel Specialist is responsible for managing company travel requirements by booking flights, hotels, and transportation while ensuring cost-effective arrangements. This role ensures a smooth travel experience for employees, coordinates with travel vendors, prepares itineraries, handles travel changes or issues, and ensures compliance with company travel policies. Strong communication, organization, and problem-solving skills are essential.

Key Responsibilities:

• Communicate with customers professionally and provide solutions according to process guidelines
• Listen attentively to customer needs and demonstrate empathy while providing support
• Book and coordinate flights, hotels, and ground transportation for employees
• Prepare travel itineraries and manage updates or changes
• Ensure compliance with company travel policies and procedures
• Coordinate with travel vendors to secure cost-effective arrangements
• Handle customer inquiries, complaints, or special travel requests

Qualifications:

GDS Travel Track:

• High school graduate minimum
• At least 1 year of GDS experience
• Preferably with travel account experience

Sales / Customer Service Track:

• College graduate
• At least 1 year BPO sales experience
• Strong customer service and communication skills
• Willing to work onsite and on a shifting schedule