EXL Service Philippines
Roles and Responsibilities
● As a Travel Counselor, you will answer call and inquiries of customers in accordance with standard policies and procedure
● Making changes to existing reservations (ticket reissuance & cancellations)
● Providing support on any existing online bookings – air, hotel, car, rail & non-GDS changes & cancellations
● Utilization of Sabre/Apollo GDS systems & other assigned tools required when completing PNR changes
● Making outbound calls to vendors and customers as required
● Creating new PNRs for fresh bookings
Job Qualifications
● This position requires a minimum of 1 to 2 years recent travel services experience (Corporate Preferred)
● GDS experience required – Sabre/Apollo is preferred
● Extensive US domestic knowledge of travel industry, business travel destination and geography
● Internet/Website knowledge, call center experience and the ability to provide superior Client service
● Ability to work under pressure and effectively multi-task while maintaining professional rapport with clients
What we offer:
· Competitive Compensation Package with Retention Program Incentives, Performance Incentives
· In-house training
· Medical coverage after 90 days + up to 3 dependents upon regularization.
· Dental coverage
· Personal development programs
· Enjoy In-house Gym and Recreation Areas
· Meal and other allowances
Please refer to job description.
Boss
HR ManagerEXL Service Philippines
11th Floor Two E-ComCenter, Palm Coast Drive, Mall of Asia Complex, Pasay City, Metro Manila, Philippines
Yayınlandı 28 May 2025
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Bilgi Teknolojisi
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