Job Title: Call Center Trainer

Location: Cebu City

Work Arrangement: On-Site

Work Schedule: Shifting Schedule

Key Responsibilities:

• Develop & Deliver Training Programs: Design and conduct dynamic training sessions for Customer Service and Sales teams, equipping them with the skills to handle inquiries, drive sales, and provide outstanding service.
• New Hire Onboarding: Lead engaging onboarding sessions to ensure new employees gain the knowledge and confidence needed for success from day one.
• Ongoing Skill Enhancement: Facilitate refresher courses, upskilling programs, and performance assessments to maintain high team efficiency.
• Adapt Training Materials: Customize training resources to align with industry trends, business needs, and challenges specific to our package tour services.
• Assess & Improve Training Impact: Monitor training effectiveness through performance metrics and feedback, refining programs for continuous improvement.
• Collaborate with Leadership: Partner with team leaders and managers to identify training needs and implement strategies that support business goals.

What We’re Looking For:

• Experience: At least 2 years of experience as a Call Center Trainer.
• Skills: Excellent presentation, coaching, and communication abilities, with a talent for engaging and motivating diverse teams.
• Knowledge: Strong understanding of training techniques, adult learning principles, and familiarity with the travel industry is an advantage.
• Adaptability: Ability to adjust training methods to meet the distinct needs of customer service and sales teams.

What’s in It for You?

• Competitive Compensation: Enjoy a salary package with benefits that acknowledge your hard work and expertise.

Please refer to job description.