Qualifications:

• 2+ years of experience in training or facilitation (Telco/BPO preferred)
• Excellent communication and presentation skills
• Amenable to shifting schedules and fast-paced environments

Perks & Benefits:

• Competitive salary package
• Career growth opportunities

What you'll do:

• Facilitate onboarding and upskilling sessions for Telco support teams
• Design and deliver training modules aligned with client standards
• Monitor trainee performance and provide coaching for improvement
• Collaborate with operations and QA to ensure training effectiveness
• Conduct post-training evaluations and recommend enhancements