Job Description:

1. Travel Operations

• Handle travel enquiries via phone, email, and messaging platforms.
• Prepare quotations, itineraries, booking confirmations, and invoices.
• Manage reservations for flights, hotels, tours, activities, and transportation.
• Liaise with suppliers, travel partners, and customers to ensure accurate arrangements.
• Monitor booking status, handle amendments, and resolve travel-related issues.
• Ensure all travel documents and customer details are complete and accurate.

2. Customer Service

• Provide clear product information and travel guidelines to customers.
• Support customers before, during, and after their trip.
• Handle basic customer complaints or escalations professionally.

3. Marketing

• Create simple posts, captions, and travel package highlights for social media.
• Upload, schedule, and manage daily/weekly content on company platforms.
• Assist in replying to enquiries or comments from social channels.
• Monitor popular destinations or trending travel content to support posting ideas.
• Coordinate with operations to ensure package information is accurate before posting.

4. Cold Calling

• Conduct outbound cold calls to promote travel packages and seasonal deals.
• Follow up with warm leads from social media, campaigns, or enquiries.
• Maintain and update lead lists, call logs, and customer information.
• Introduce travel products, provide package explanations, and support sales conversion.
• Assist in preparing proposals, collecting deposits, and coordinating booking forms.

5. Administrative Tasks

• Update internal systems, records, and reports.
• Assist with preparing weekly and monthly performance reports.
• Support ad-hoc tasks assigned by the manager.
• Support documents input etc quotation, invoice, and email respond

Job Requirements:

• Diploma/Degree in Tourism, Hospitality, Business, or related field.

• Minimum 2 years of experience in operations, customer service, or sales.

• Strong communication skills and customer-oriented mindset.

• Comfortable with cold calling and basic sales activities.

• Good organisational skills and attention to detail.

• Able to work in a fast-paced environment with multiple deadlines.

• Experience in social media management

• Proficiency in MS Office; knowledge of reservation/GDS systems is a must.

• Monday to Friday 9am - 6pm, Saturday 9am - 1pm