An IT BPO company recognized as the leading global provider of comprehensive and innovative IT services that help clients adapt to the digital world.

Industry: BPO Company

Location: Quezon City 

Schedule: Shifting with graveyard shift

Benefits:

• HMO
• Government Mandated Benefits
• 13th Month Pay
• Performance and Attendance Bonus
• Night Differentials

Requirements:

• Filipino who fluent in speaking, reading and writing Korean
• Korean National in Philippines
• Bachelor’s Degree graduate 
• Knowledgeable in ServiceNow and Basic Troubleshooting
• With IT Helpdesk Experience

Responsibilities

• Handling customer technical support cases through phone, email and chat
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Properly answer questions regarding the account being handled
• Resolve technical issues related to network interruptions

Recruitment Process:

1. Resume Screening
2. Initial Interview
3. Final Interview 
4. Language Assessment
5. Job Offer