Description

• Provide exceptional technical support to customers via various channels, including phone, chat, and email.
• Diagnose and resolve technical issues related to products and services.
• Guide customers through troubleshooting processes to enhance user experience.
• Document and track customer interactions and technical issues in the support ticketing system.
• Collaborate with engineering and product teams to escalate and resolve complex issues.

Requirements

• Job Title: Technical Support Representative
• Job Function: Technical Support Representative
• Responsibilities and Duties: Strong ability to diagnose and resolve technical issues effectively.
• Qualities and Traits: Excellent communication skills with a focus on customer service.
• Qualities and Traits: Ability to work independently and as part of a team.
• Qualities and Traits: Strong problem-solving skills and a proactive attitude.
• Working Conditions: Comfortable working in a fast-paced environment.