• Provide technical support to customers via phone, email, or chat.
• Diagnose and resolve technical issues related to products and services.
• Document customer interactions and technical issues in the CRM system.
• Collaborate with team members to enhance support processes and customer satisfaction.
• Stay updated on product changes and developments to effectively assist customers.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field (e.g., Computer Science, Information Technology)
• Experience Level: 0–2 years of experience in a technical support role
• Skills and Competencies: Proficiency in Customer Relationship Management software
• Skills and Competencies: Strong IT skills and troubleshooting abilities
• Skills and Competencies: Familiarity with at least one programming language (e.g., Python, Java)
• Qualities and Traits: Excellent communication and problem-solving skills