COMPANY PROFILE: It is an American outsourcing company that provides Information management, customer service management to its clients. Information support is not limited to business support systems. The company also handles communications, technology, retail, financial services, government markets and healthcare.

Position: Portuguese Technical Support 

Company Industry: BPO Company

Work Location: Eastwood

Salary: Php 85,000 gross

Work Schedule: Shifting Schedule

Work Set-up: Onsite Set-Up 

BENEFITS: 

• Monthly incentives (based on your KPI and attendance)
• 13th month (annual)
• Can get all Company promos and discounts
• Leave credits
• HMO
• Annual Performance Rating
• Programs and rewards recognition
• Performance Bonus- Based on the Performance Bonus Policy
• Program Incentives- Program Specific
• Night Differential Pay
• Overtime Pay



JOB REQUIREMENTS:

• Open to Filipino candidates proficient in Portuguese and English
• Open to foreign nationals holding a 13A, permanent, or temporary resident visa
• With at least 1 year of experience in a customer service or call center role
• Willing to work onsite and on a rotational schedule

JOB RESPONSIBILITIES: 

• Providing assistance to external users of the client's technical products or services with regards to their questions or concerns
• Provide Basic Troubleshooting for customers issues in hardware, software, networking or other designated products
• Follow appropriate escalation path to resolve technical issues; including making follow-up outbound calls to customers or other parties as needed
• Prepare a complete and accurate report on the issues received
• Perform other related tasks needed

RECRUITMENT PROCESS (ONLINE PROCESS):

• Recruitment Interview
• Online Assessment
• Hiring Managers Interview
• Language Assessment
• Job Offer