Description

• Provide technical support and assistance to customers via phone, email, and chat.
• Diagnose and troubleshoot hardware and software issues.
• Document customer interactions and maintain records of technical issues.
• Work closely with the engineering team to escalate unresolved issues.
• Educate customers on product features and best practices.

Requirements

• Educational Qualifications: Bachelor’s degree in IT/CS Field.
• Experience Level: Entry-level (0-2 years).
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Customer-oriented and ability to work in a fast-paced environment.
• Responsibilities and Duties: Ability to work flexible hours as needed.