Discover your 100% YOU with MicroSourcing!

Position: Technical Support Engineer

Location: 1880, Eastwood, Quezon City

Work setup & shift: Onsite | Flexible Working Schedule

Why join MicroSourcing

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Technical Support Engineer II , you will be responsible for:

• Learning and gaining in depth experience in Micro-segmentation, zero trust network security.
• Working as a trusted support partner to resolve customer questions and issues.
• Owning the problem resolution and collaborating with internal teams.
• Leading investigations on GC Micro segmentation and Zero Trust product for customers.
• Analyzing existing technical issues on GC Micro segmentation, Zero Trust product, proposing solutions to prevent issues.

What You Need:

Non-negotiables

• Proven experience, hands-on with the networking devices (basic), security devices, and a good grasp of the Linux Operating system
• A minimum of 4-5 years of knowledge/prior experience in the Linux
• Operating System is required.
• Global support experience working with internal and external
• stakeholders is a requirement.
• Excellent communication skills.
• Basic knowledge of any Scripting Languages like Bash, PowerShell, and Python would be nice to have.
• Prior experience in supporting large customers globally and working with vendors.

–

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply

Please refer to job description.