Global Strategic Team Manager

Team Manager

Global Strategic

₺28.7-35.9K[Aylık]

Tesis içi - Mandaluyong3-5 Yıl DeneyimÜniversite mezunuTam zamanlı

Paylaşmak

İş tanımı

Avantajlar

Devletin Zorunlu Sağladığı Faydalar
13. Ay Ödemesi
Sigorta Sağlık ve Wellness
HMO
Avantajların Avantajları
Şirket Ekipmanları, Park alanı, Uyku Odaları
Profesyönel geliştirme
Mesleki Eğitim, Profesyönel geliştirme
İzin ve İzin
Ölüm İzni, Ebeveyn İzni, Hastalık İzni, Tatil İzni

Devamını oku

Açıklama

Lead and support a team of customer service or operations agents in meeting daily performance goals and client expectations.
Monitor team adherence to processes and quality standards, providing real-time feedback and encouragement.
Serve as the first point of contact for team members’ questions or minor operational issues, escalating more complex problems to the Supervisor.
Collaborate closely with client representatives by supporting communication and ensuring client concerns are addressed promptly through the team.
Assist in maintaining clear and timely communication between the team and the client to enhance service delivery and client satisfaction.
Participate in regular client meetings or calls as needed to stay aligned with client goals and provide operational updates.
Help coordinate team schedules and attendance to meet client requirements.
Support new hire onboarding by assisting with training and clarifying client-specific processes.

Gereklilik

Bachelor’s degree or relevant work experience in a BPO or customer service environment.
Previous experience as a Team Lead, senior agent, or coaching role preferred.
Strong communication and interpersonal skills with an emphasis on client collaboration and service.
Ability to motivate and guide team members while effectively liaising with client representatives.
Basic problem-solving skills and ability to escalate issues appropriately.
Experience working with US-based clients or in client-facing roles is a plus.

Anahtar hesap yönetimi

Preview

Pamela Henessy Palma

RecruiterGlobal Strategic

Üç gün içinde aktif

Çalışma konumu

Lower Ground Floor, Global Strategic Business Process Solutions. Paragon Plaza, 162 Epifanio de los Santos Ave, Mandaluyong City, Metro Manila, Philippines

Yayınlandı 22 July 2025