SUMMARY

RealPage Implementation Consultant II is responsible for working across multiple product teams to implement Leaselabs and G5 end-to-end solutions for customers. This includes reviewing add-on orders, analyzing requirements and gathering deliverables to successfully complete the implementation, collecting appropriate data, and coordinating with other departments. The Implementation Consultant serves as a subject matter expert for implementation best practices on the products or services they are delivering.

PRIMARY RESPONSIBILITIES

• Implementation of Leaselabs and G5 solutions for property management companies.

• Coordination of RealPage services including data conversion and training.

• Deliver on-time implementations for add-on orders, per agreement with customer.

• Assist client in determining best practices for setup and configuration to achieve client’s desired result.

• Accurately forecast activations of add-on orders and update backlog on a weekly basis.

• Support clients through the implementation process to achieve a high level of client satisfaction.

• Perform system setup and configuration ensuring accuracy of data and multi system integrations.

• Maintain advanced knowledge of each product for which they are responsible.

• Identify and assist development with resolution and enhancements to workflow, scripts, or system defects.

• Perform testing on new workflow, scripts, or solutions prior to implementation.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Graduate of any four-year course related to IT or software.

• Advanced knowledge of Microsoft Office products, Digital Marketing and Graphic Design.

• With background using photoshop, Sharepoint and Salesforce

• Software and/or multifamily property management experience preferred.

• Outstanding verbal and written communication skills; excellent presentation skills.

• Must possess good organization and time management skills.

• Able to work with little supervision but knowing when to escalate problems.

• Flexible, detailed, and able to successfully accept change.

• Strong customer service and organizational skills required.

• Must be willing to work in a fixed night shift schedule.

• Must be flexible in terms of work arrangement (Hybrid setup). 

Please refer to job description.