• Lead by example and provide team leadership.
• Coordinate and allocate responsibilities according to operational needs.
• Set performance and professional standards for team members through example.
• Promote a positive work environment to ascertain team performance.
• Report team member concerns to Senior Management.
• Inspire, train and counsel team members when deemed necessary, ensuring all sessions are documented accordingly on their respective File.
• Uphold team members morale, work performance and professionalism by promoting a positive work environment.
• Analyze, gather, and evaluate the information through available IT system resources.
• Prompt response to situations discovered through Surveillance and systems.
• Create Statistics & Reports using the available systems.
• Sustain and manage workplace records, ensuring reports, log entries, etc. are correct and completed in a timely manner.
• Dictate operational workflow as per business needs, ensuring camera coverage of required incidents are maintained, incidents are managed and concerned departments and personnel are well informed, and done accurately in a timely manner.
• Initiate and ensure teams compliance of the Surveillance operating rules and guidelines.
• Create communications and reports, ensuring they are distributed and filed diligently.
• Monitor and investigate Casino gaming and cash handling activities using advanced IT systems, in accordance with the operating rules and guidelines.
• Manage labelling, filing and proper documentation and storage of recording equipment.
• Evaluate gaming and cash handling activities to ensure compliance of procedures and integrity was assured.
• Monitor, analyze and review gaming and cash handling activities, including high rollers, count process, point of sale, junket activity, etc.
• Monitor the integrity of gaming and cash handling functions through observing and reporting procedural violations, reviewing equipment, auditing transactions and table games and EGM hold percentages, etc.
• Observe, identify and report irregularity, suspicious and illegal activities, ensuring appropriate personnel are informed.
• Promote good working relationship with colleagues and customers.
• Ensure necessary information is conveyed properly in a timely manner to relevant customers and team members.
• Represent the Surveillance department by attending meetings with Gaming and other cash handling departments.
• Manage OH&S in the Workplace.
• Ensure safekeeping of all statistical information for the department through checking of logs and recording the information from the logs in the appropriate file.
• Deal with customer complaints and document the issues and outcomes accurately in a timely manner. Maintain strict confidentiality of information whilst exercising due diligence to prevent disclosure or improper usage.
• Comply with all company policies, rules, regulations, procedures and departmental code of conduct and work ethics; and to perform all duties in accordance with the highest professional standards at all times.
  
  

• Surveillance Supervisory Level.
• Casino Game Protection proficiency.
• Basic statistics & mathematics – Level 12 equivalent.
• Proven record of professionalism and integrity.
• Knowledgeable with Microsoft office suite.
• Possess good organizational skills and time management.
• Good interpersonal skills and always approachable.
• Good command of both verbal and written English.
• Keen eye to details.
  
  

Please refer to job description.