Support Technician

Acquire BPO

Pazarlıklı
Tesis içi - Quezon CityYeni Mezun/ÖğrenciDiplomaTam zamanlı
Paylaşmak

İş tanımı

Açıklama

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Duties And Responsibilities

  • Deliver consistent and exceptional customer service, and where possible first call resolution across all Vocus products and services.
  • Be the first point of contact for all inbound standard customer interactions and provide first level technical support via multiple channels.
  • Ensure all communications are accurately and thoroughly documented into the Support Ticketing system, correctly prioritized, and categorized.
  • Ensure all customer communications are proactively attended to in an effective and timely manner within customer Service Level Agreements – whilst ensuring the customer is kept informed of progress.
  • Develop and maintain relevant knowledge and skills to be able to create solutions to technical/application customer problems and queries.
  • Responsible for the completion of all assigned cases ensuring customer satisfaction and quality control.
  • Ensure system, service records and documentation are kept up to date with any changes.
  • Identify complex technical issues for escalation to Support Engineer employees and effectively use the pre-established escalation process within OLA/SLA.
  • Escalate any identified standards, policies, or procedural improvements to relevant parties within the organization to enhance the current use of products or systems and reduce incoming contact channel volumes whilst keeping Management aware of any discrepancies, deficiencies, or inaccuracies.
  • Contribute to the creation and updating of both customer and internal departmental documentation and knowledge, including processes and work instructions.

Join the A-Team and experience the A-Life!

Gereklilik

Please refer to job description.

Müşteri servisiSorun gidermeTechnical KnowledgeKişiler arasıProblem çözmeÜrün bilgisiZaman yönetimiTeam Collaboration
Preview

Boss

HR ManagerAcquire BPO

Çalışma konumu

Eastwood Avenue, Eastwood City Cyberpark, Level 6, 1800 Building, Bagumbayan, Quezon City, Metro Manila, PH

Yayınlandı 22 May 2025

Acquire BPO

>1000 Çalışan

Diğerleri

İşe alınan iş ilanını görüntüle

Rapor

Bossjob Güvenlik Hatırlatması

Eğer pozisyon yurt dışında çalışmanızı gerektiriyorsa lütfen dikkatli olun ve dolandırıcılığa karşı dikkatli olun.

İş arayışınız sırasında aşağıdaki davranışlara sahip bir işverenle karşılaşırsanız, lütfen hemen bildirin

  • kimliğinizi saklıyor,
  • bir garanti vermenizi veya mülkünüzü tahsil etmenizi gerektiriyorsa,
  • sizi yatırım yapmaya veya fon toplamaya zorluyorsa,
  • Yasadışı menfaatler topluyor,
  • veya diğer yasa dışı durumlar.