Leads all repair shop activities—assigning jobs, inspecting quality, coaching technicians, ensuring tool readiness, and maintaining service speed and accuracy. Collaborates across departments to deliver a seamless customer service experience and drive team performance.

Education:

- Graduate of ECE, ME, EE, or Technical Vocational Course (TESDA-certified)

- Appliance repair certifications from OEM or trade institutions

- Leadership or safety training is a plus

Core Competencies:

- Technical diagnostics and repair quality control

- Team supervision, scheduling, and coaching

- Cost and tool management

- Safety and compliance awareness

- Customer-focused communication

- Organizational and documentation skills

Technical Competency:

- Troubleshooting and diagnostic skills (small and major appliances)

- Understanding of common appliance systems (electrical, refrigeration, gas, etc.)

- Familiarity with job ticket/work order systems

- QA checklist adherence and inspection ability

Ideal Profile:

- 3–5 years of experience in appliance repair

- At least 1–2 years of leadership or team lead experience

- Track record of improving repair turnaround time and quality

- Hands-on, accountable, and results-driven