Job Summary:

• The Store Leader plays a critical role in managing the day-to-day operations of an e-commerce store, ensuring that inventory is efficiently managed, orders are fulfilled accurately, and customer service standards are consistently met. This role involves strategic oversight, team leadership, and process optimization to drive store performance and profitability in a dynamic and competitive e-commerce environment.

Job Responsibilities:

Store Operations:

• Operational Excellence: Oversee and ensure smooth daily operations, including inventory management, product merchandising, and adherence to company policies and standards. Implement best practices for operational efficiency.
• Process Optimization: Continuously assess and improve operational processes to enhance productivity, reduce costs, and increase customer satisfaction.

Team Supervision:

• Leadership & Development: Lead, train, and mentor a diverse team of store staff, including sales associates, pickers, and packers. Develop and execute training programs to enhance team performance and skills.
• Performance Management: Set clear performance goals and provide regular feedback and coaching to staff, ensuring alignment with organizational objectives and service standards.

Sales Strategies:

• Revenue Growth: Design and implement effective sales strategies to achieve revenue targets and drive store profitability. Analyze market trends and competitive landscape to identify growth opportunities.
• Sales Analysis: Utilize sales data and customer insights to make informed decisions, adjust strategies, and optimize store performance.

Inventory Management:

• Stock Optimization: Monitor and manage inventory levels to ensure optimal stock availability and minimize stock outs or overstock situations. Implement inventory control measures to prevent loss and maintain inventory accuracy.
• Supplier Coordination: Collaborate with suppliers and logistics teams to ensure timely replenishment and efficient supply chain operations.

Customer Experience:

• Service Excellence: Uphold high standards of customer service, ensuring a positive and seamless shopping experience. Address and resolve customer issues swiftly and effectively.
• Customer Insights: Gather and analyze customer feedback to drive improvements in service delivery and operational practices.

Reporting and Compliance:

• Performance Reporting: Prepare and present regular reports on store performance, including sales metrics, inventory levels, and customer feedback, to the Area Manager.
• Compliance: Ensure compliance with legal, regulatory, and company policies, including health and safety regulations, data protection, and operational standards.

Educational Qualification:

• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field. Advanced certifications or additional training in e-commerce or retail management is a plus.

Role-Related Skills:

• Retail and E-Commerce Experience: At least 3 years of experience in retail or store management, preferably within an e-commerce or multi-channel retail environment.
• Platform Knowledge: Proficient in e-commerce platforms and digital merchandising techniques.
• Inventory Management: Experience in managing inventory levels, implementing control measures, and optimizing stock to meet customer demand.
• Sales Strategy: Proven ability to develop and execute sales strategies, analyze sales data, and drive revenue growth.
• Analytical Abilities: Strong analytical skills to interpret performance metrics, forecast trends, and make data-driven decisions.
• Technical Proficiency: Competency with MS Office applications and familiarity with warehouse management systems (WMS) and retail management software.

Soft Skills:

• Leadership: Demonstrated ability to lead, motivate, and manage a team effectively, fostering a collaborative and high-performance work environment.
• Customer Focus: Commitment to delivering exceptional customer service, with a strong understanding of customer behavior and expectations.
• Communication: Excellent verbal and written communication skills, with the ability to interact effectively with team members, customers, and stakeholders.
• Problem-Solving: Strong problem-solving skills with the ability to address issues promptly and implement effective solutions.
• Adaptability: Flexibility to thrive in a fast-paced, dynamic environment, with a willingness to adapt to changing processes and technologies.
• Time Management: Effective organizational skills with the ability to prioritize tasks, manage time efficiently, and meet deadlines.
• Decision-Making: Strategic thinking and sound decision-making abilities, with a focus on continuous improvement and operational excellence.
• Detail Oriented: be able to lead the team with utmost attention to detail.