Service Delivery Manager

Total Information Management Corp.

Pazarlıklı
Tesis içi - Makati1-3 Yıl TecrübeEğitim gerekli değilTam zamanlı
Paylaşmak

İş tanımı

Açıklama

The Service Delivery Manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization. He/She is in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. A Service Delivery manager plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

Duties and Responsibilities:

  • Be part of the primary service relationship interface between customers and TIM for service-related activities.

  • Involve in the management services for customers using IT service management framework which involves the whole ITSM and ITIL framework.

  • Participate on the planning and execution of the service management framework through service review meetings, service improvement and strategy plans and relationship health checks.

  • Foster open communications between all stakeholders, establish relationships and clear understanding of accountabilities.

  • Be an effective point of escalation for customers and stakeholders, as required, to manage and resolve service delivery issues, and support the sale process.

  • Perform out-of-business hours escalation support for customers with complex servicing requirements.

  • Development of partnerships between customers, vendors and sub-contractor organization to address business opportunities for TIM.

Gereklilik

Please refer to job description.

İletişimProblem çözmeUyarlanabilirlikZaman yönetimiTakım çalışmasıAttention To DetailKritik düşünceOrganizationCreativityMüşteri servisi
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Boss

HR ManagerTotal Information Management Corp.

Çalışma konumu

Palanan, Arellano Avenue, Makati City, Metro Manila, Philippines

Yayınlandı 30 May 2025

Rapor

Bossjob Güvenlik Hatırlatması

Eğer pozisyon yurt dışında çalışmanızı gerektiriyorsa lütfen dikkatli olun ve dolandırıcılığa karşı dikkatli olun.

İş arayışınız sırasında aşağıdaki davranışlara sahip bir işverenle karşılaşırsanız, lütfen hemen bildirin

  • kimliğinizi saklıyor,
  • bir garanti vermenizi veya mülkünüzü tahsil etmenizi gerektiriyorsa,
  • sizi yatırım yapmaya veya fon toplamaya zorluyorsa,
  • Yasadışı menfaatler topluyor,
  • veya diğer yasa dışı durumlar.