Tahche Careers Senior Systems Administrator

Senior Systems Administrator

Tahche Careers

Negotiable

Uzak3-5 Yıl DeneyimUstaTam zamanlı

Paylaşmak

Uzaktan Ayrıntılar

Açık Ülke：Filipinler

Dil Gereksinimleri：İngilizce

Bu uzaktan iş belirli ülkelerdeki adaylara açıktır. Olası konum kısıtlamalarına rağmen devam etmek isteyip istemediğinizi lütfen onaylayın

İş tanımı

Açıklama

Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.

As a Senior Systems Administrator, your tasks involve anything from working on network connectivity issues, server room buildouts, Exchange migrations, merger and acquisitions project team participation, handling of VIP and Severity 1 technical support issues. The position also requires you to be a team player that can mentor other engineers.

This is a full-time role, on a US shift and on a Work in the office set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

Duties And Responsibilities

Service Delivery (Operations)

Technical ownership of assigned clients

Active participant in determining the efficacy and efficiency of existing client infrastructure, systems, software, and processes
Make recommendations for the completion of projects to meet client needs as well as improve identified deficiencies

Ownership and resolution of escalated client technical issues

Includes working with clients and their vendors until resolution is reached
Escalations focus on infrastructure and critical business impacting issues

Documentation and network diagram creation and updates
Change control approval

Reviewing changes written by other engineers
Writing changes for complex tasks to be executed by other engineers
Changes follow established processes and/or industry best practices

Problem identification, reason for outage and root cause analysis documentation for all issues depending on situation and outcome
Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problems
Participate in 2nd Level on-call rotation

2nd level on call consists of issues already reviewed by a 1st level on-call engineer and determined to be outside of their ability to resolve

Strategic and Account Management

Collaborate and partner with Account Management Team on Technology Business Reviews, strategic technology road-mapping, quarterly business reviews, and architecture improvements
Speak both to a wide array of technologies in-depth as well as to C-level executives
Reviewing project scopes for existing customers

Technical validation of project plan
Understand business-case and ensure project plan meets the needs of the client

Participate in technical account management and other client calls as needed

Leadership and Soft Skills

Translate technical information and articulate findings and next steps clearly to peers, management, and clients
Identify and appropriately document and present potential improvements to internal process and procedure to improve customer satisfaction and engineering efficiency
Mentoring junior and mid-level engineers

Provide articulate and appropriate guidance empowering them to solve issues with confidence
Assist in fostering the development of soft skills
Provide guidance on career development as requested

Qualifications

At least 7 years of solid experience as a Sr. Systems/Network Administrator with increasing responsibilities; managed services experience preferred
Technical subject matter expert on MSP products
Strong knowledge of system security, including intrusion detection and data backup/recovery
Expertise in desktop and server support, network configurations, and hardware troubleshooting
Ability to work in a fast paced, challenging environment with a diverse client base
Strong analytical and end to end problem identification, management, and resolution skills
Proficiency in the following technical disciplines with a mastery of at least two:

VMware Systems Administration
Windows Server Systems Administration
Exchange Administration (On-Premise, Hybrid, Office 365)
Office 365 Administration
Azure administration
Mobile Device Administration/Management Remote Computing (Microsoft RDS, Citrix)
LAN/WAN Administration (FortiGate/SonicWALL/Cisco/Meraki)
Wireless Administration (Meraki, Cisco)
Server Infrastructure Administration
SAN/NAS Administration