• Manage incoming calls and schedule healthcare appointments for patients.
• Provide excellent customer service and support to patients regarding their appointments.
• Coordinate with healthcare providers to ensure accurate scheduling and availability.
• Maintain and update patient records in the scheduling system.
• Respond to patient inquiries and follow up on appointment confirmations.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1-3 years of experience in a customer service role
• Skills and Competencies: Strong communication and interpersonal skills
• Qualities and Traits: Detail-oriented and organized
• Working Conditions: Fast-paced healthcare environment