Sales Technical Support

Sutherland Philippines

₺21.1-24.6K[Aylık]
Tesis içi - Mandaluyong1-3 Yıl TecrübeLise/LiseTam zamanlı
Paylaşmak

İş tanımı

Avantajlar

  • Çalışan Takdiri ve Ödüllendirme

    Performans bonusu, Yıllık değerlendirme, Çalışan Tanıma Programı, Teşvikler

  • Devletin Zorunlu Sağladığı Faydalar

    13. Ay Ödemesi

  • Sigorta Sağlık ve Wellness

    Tesis İçi Sağlık Hizmeti, Sağlık sigortası, Hayat sigortası, HMO

  • Profesyönel geliştirme

    Profesyönel geliştirme

Devamını oku

Açıklama

What you’ll bring to the table:

  • Answer and resolve customer issues, ensuring customer satisfaction while upselling products and services through phone interactions within a growing customer base
  • Identify and empathize with various customer needs and scenarios, providing tailored solutions
  • Deliver resolutions and consultations using cutting-edge solutions in a friendly, confident, and knowledgeable manner
  • Stay updated on client and industry processes, technology applications, utilities, and products to ensure the highest level of service
  • Utilize various client-based tools and applications for efficient customer management and servicing
  • Transfer customers to the appropriate departments when necessary to address specific inquiries
  • Perform data entry, documentation, and case management to maintain accurate customer records
  • Collaborate with team members in a team-based environment to achieve common goals
  • Consistently meet and maintain required metrics and performance goals

Gereklilik

You’re the perfect fit if you have:

  • Minimum of 1 year of BPO work experience or at least 6 months if from a web hosting company
  • At least 6 months of experience in sales within the BPO industry and tech support
  • Expertise in web browsers and basic knowledge of web scripting languages like PHP
  • Familiarity with website-related concepts like WordPress, e-commerce, social media, and blogging
  • Familiarity with network protocols such as SSH, FTP, and SFTP, and with databases like MySQL
  • Expertise in web hosting technologies, including content management systems like WordPress or Joomla
  • Knowledge of networking protocols such as DHCP, DNS, TCP/IP, and the ability to resolve internal server errors
  • Familiarity with email security products and troubleshooting, including SMTP protocols, POP/IMAP/Active Exchange differences
  • Strong data entry skills with accuracy
  • Familiarity with hosting platforms (Linux or Windows) and IP address management
  • Above-average knowledge of internet technology, including troubleshooting different web browsers
  • Fluent in the client’s industry, product portfolio, brand, mission, and solutions
  • Familiarity with customer management processes, escalation procedures, and order placement


The good stuff coming your way:

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

  • Paid training
  • Paid time off
  • Vision, dental, and health benefits
  • HMO + FREE Dependent (including same-sex partner)
  • Flexible scheduling based on program needs
  • Performance incentives on selected programs
  • World-class virtual support
  • Career development & advancement opportunities
Teknik DestekInbound SalesWeb Hosting TechnologiesMükemmel iletişim becerileriSatış Artırma
Preview

Irene Nuguid

LeadSutherland Philippines

Bugün 0 Kez Yanıtla

Çalışma konumu

9F, SHAW IT CENTER. 1550, 360 Shaw Blvd, Mandaluyong, 1552 Metro Manila, Philippines

Yayınlandı 21 May 2025

Rapor

Bossjob Güvenlik Hatırlatması

Eğer pozisyon yurt dışında çalışmanızı gerektiriyorsa lütfen dikkatli olun ve dolandırıcılığa karşı dikkatli olun.

İş arayışınız sırasında aşağıdaki davranışlara sahip bir işverenle karşılaşırsanız, lütfen hemen bildirin

  • kimliğinizi saklıyor,
  • bir garanti vermenizi veya mülkünüzü tahsil etmenizi gerektiriyorsa,
  • sizi yatırım yapmaya veya fon toplamaya zorluyorsa,
  • Yasadışı menfaatler topluyor,
  • veya diğer yasa dışı durumlar.