Key Responsibilities:

• Handle inbound and/or outbound calls related to healthcare and telecom services
• Assist customers with billing inquiries, plan details, account updates, and service concerns
• Provide accurate information regarding healthcare benefits and telecom products
• Document interactions clearly and accurately in the system
• Ensure compliance with HIPAA and company policies
• Maintain professionalism and empathy when handling sensitive information

Qualifications:

• At least high school graduate (college level preferred)
• With or without BPO experience (healthcare or telco experience is an advantage)
• Good communication skills in English
• Basic computer and navigation skills
• Willing to work shifting schedules