1. Customer Development and Screening

• Proactively contact the American designer group (interior design/architecture/staging) by phone to introduce the company's furniture product line and the advantages of B2B services
• Conduct a preliminary qualification review based on the customer leads allocated by the CRM system to identify high-potential customers
• Use standardized questionnaires or standard scripts to assess customer needs and establish customer classification labels

2. Promotion of Sales Process

• Guide customers to visit the company’s website and complete registration through phone communication to achieve digital traffic diversion in the sales funnel
• Answer customers’ primary inquiries regarding product basics, customized services, and logistics terms, and transfer complex issues to the US sales team
• Regularly follow up on unconverted leads and increase customer activation rates through a combination of email and phone calls

3. Systematic Collaboration

• Update the customer communication records in the CRM system (HubSpot) in real time
• Work with the US team to optimize localized communication scripts (professional term optimization for the designer group)
• Submit a customer behavior analysis report every week, providing feedback on market dynamics and suggestions for improving the sales pitch

1. Essential Conditions

• English proficiency at C1 level or above (Business oral test required) with the ability to express fluently
• More than 2 years of B2B telesales experience; background in the furniture/building materials/design service industry is preferred
• Proficient in using CRM systems and Google Workspace office suite
• Master professional telesales skills (demand mining, objection handling, cross-time zone communication)

2. Soft Qualities

• Possess cultural sensitivity: Understand American business etiquette and the communication characteristics of the designer community
• Data-driven thinking: Able to optimize workflow using indicators such as conversion rate and call duration
• Stress resistance: Maintain a professional service attitude despite handling over 80 calls per day on average