• Team Leadership: Supervise, motivate, and guide sales representatives, setting daily tasks and work schedules.
• Preferably with 1-4 years working experience under the same capacity in hotel or resort setting.
• Performance Management: Monitor sales metrics, analyze performance data, provide regular feedback, and conduct performance evaluations.
• Strategy & Goals: Develop and implement sales strategies, setting targets and ensuring the team meets or exceeds them.
• Training & Development: Recruit, train, and coach new and existing sales staff on products, techniques, and company policies.
• Customer Relations: Handle escalated customer complaints, maintain client relationships, and ensure satisfaction.
• Reporting: Provide regular reports to senior management on team performance, sales progress, and market trends.
• Collaboration: Work with other departments (like Marketing) to align sales efforts with overall business objectives.

Essential Skills & Qualifications

• Proven sales experience and leadership ability.
• Strong communication, interpersonal, and negotiation skills.
• Analytical skills for sales data and market trends.
• Proficiency with CRM software and sales tools.
• Ability to work under pressure and manage time effectively.
• Deep understanding of products/services and customer needs. 
• Reports to GM