Acquire BPO Rostering/Payroll Officer

Rostering/Payroll Officer

Acquire BPO

Pazarlıklı

Tesis içi - Quezon CityYeni Mezun/ÖğrenciDiplomaTam zamanlı

Paylaşmak

İş tanımı

Açıklama

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Acquire BPO is an award-winning business process outsourcing provider to some of the world’s largest brands. We operate contact centers and back-office services from offshore, nearshore, and onshore locations, with delivery centers in Australia, Dominican Republic, the Philippines, and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources.

Our employee value proposition—“Come for a career, stay for the fun”—reflects our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

HMO coverage for you and your family
Yearly Kick-Off Parties with major giveaways
Be recognized through our ‘Value Awards’
Internal promotions and career growth opportunities
Access to 2,700+ leadership courses
Work with the best, and do meaningful work

A Glimpse into Your New Role

As a Payroll & Rostering Officer, you will be responsible for ensuring accurate payroll processing and effective workforce rostering. This role supports the day-to-day operations of client branches and ensures staffing and payment accuracy, aligned with award requirements, company policy, and client needs. You will also contribute to client invoicing, reporting, and compliance with Fair Work Australia standards.

Your Day Could See You

Payroll Processing

End-to-end payroll execution in line with internal policies and relevant Australian Modern Awards
Managing timesheet accuracy, authorizations, and exception handling (e.g., through UKG)
Importing payroll data, resolving discrepancies, and issuing pay remittances
Maintaining payroll files and documentation
Addressing payroll-related queries via the ticketing system and escalating when necessary

Rostering Management

Creating and maintaining shift rosters that meet operational, award, and legal requirements
Coordinating with branch staff to align on coverage and availability
Handling shift swaps, last-minute changes, and unplanned absences
Ensuring real-time updates of rosters and prompt communication with staff
Supporting reporting for roster activity and shift coverage

Client Invoicing & Reporting

Generating client invoices aligned with payroll data
Preparing and sending timesheets and statements
Maintaining Cobweb entries and producing weekly/monthly reports
Supporting client-specific reports (e.g., Ingram reports)

Compliance & Workplace Culture

Ensuring adherence to WHS, EEO, Anti-Discrimination, and Fair Work Australia policies
Upholding confidentiality, professionalism, and company Code of Conduct
Promoting Trojan’s values: Be Real, Determined, and People-Focused

What You’ll Bring

At least 2 years of experience in payroll and/or rostering roles (preferably supporting AU-based operations)
Strong attention to detail and accuracy in timesheet and payroll validation
Ability to work under pressure and meet strict deadlines
Knowledge of payroll systems and rostering platforms (e.g., UKG, Cobweb)
Proficiency in Microsoft Excel and Office Suite
Excellent communication skills, integrity, and ability to work independently and as part of a team
Vocational training or recruitment industry experience (preferred)

What Success Looks Like