Responsibilities

Supervise the daily operations of the Banquet area (order and maintain supplies, review set-up and food and beverage preparation and service) to ensure compliance with SOPs, Banquet Event Orders, safety regulations and procedures and to ensure an optimal level of service, quality and hospitality.

Controls part-timers hired for specific functions and checks attendance of all permanent and casuals.

Maintain proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference.

Makes frequent suggestions to Management in reference to improvement of general operation, cost control and profitability.

Executes the general responsibility necessary to minimize costs in operating the Banquet and achieving sales goals.

Attend any Dept Head functions and meetings.

When Banquet has no operations, to assist all F&B venues in their operations based on the direction of the Director of Restaurants and Bars

You act as a Sales Manager for the Food and Beverage department where you will be given objectives to drive the business not only in Banquet but also in the entire department. The objective is to groom you to a more leadership role whereby strategies and connections within

key business partners are to be entertained and solidified ensuring consistent revenues given to the department and hotel as a whole. Regarding the role, it’s as the job title says really, you are responsible for providing the most unique banqueting experience in the area, leading your team to success.

Supervise and direct all the banquet team including casual staffs.

Monitor and control the maintenance/sanitation of the Banquet areas and equipment to protect the assets and ensure quality service.

Meet with the guests to review the Banquet Event Order and to review any changes, issues and/or problems to ensure delivery of a quality product.

Welcomes host of function and assist any last minute changes or arrangement

Ensure that decorative items for special themed events are acquired in a timely manner

Sets and serves in functions in accordance to the Standard and manage the event and guarantee smooth operations.

Attends to guest complaints, requests or inquiries regarding food and services and immediately takes all required corrective measures.

Ensure proper storage of banquet fittings and operating equipment after each function

In charge of repair of fixtures, fittings and banquet operating equipment, initiates maintenance request as necessary.

Maintain establishment of par stock for operating supplies to ensure smooth operation.

Participate in daily briefings and monthly communication meetings to discuss various aspects of service and preparation.

Implements and enforces safety regulations and house rules.

To be flexible in being able to send support to other venues in the F&B venues when required.

Supporting the R&B Assistant Director you also need to input into the budget, producing the strategy, managing the payroll, driving revenues, and in general making sure the events run to perfection for every one of your employees and guests.

Job Requirements

A dedicated individual who brings personality, creativity, and integrity, with a passion for delivering excellence and improving continuously.

Experience in banquet or event management

Strong leadership and team-management skills

Good communication and people skills

Ability to handle multiple events at the same time

Strong organizational and time-management abilities

Knowledge of banquet setup and service standards

Good problem-solving skills and attention to detail

Ability to work nights, weekends, and holidays

High level of integrity and professionalism

Passion for continuous improvement and excellent guest service