Transparent BPO
About Company
Transparent BPO is a leading provider of contact center BPO services. Through talent, process, and technology we integrate with our client’s brand and culture to deliver a superior customer experience across all channels. We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world class provider of outsourced contact center solutions for our clients.
Job Overview
The Reporting Analyst handles building and maintaining various reports for the organization.
Responsibilities and Duties
• Extracting, Collecting, and Loading data from different sources such as databases, spreadsheets, and other relevant sources
• Create, Develop and Maintain KPI Dashboards and other reporting
• Analyze data and provide actionable reporting to various levels of the organization
• Demonstrate excellent communications with stakeholders regarding objectives, deliverables, plans and status throughout the reporting lifecycle
• Other duties as assigned
Required Knowledge and Skills
• Knowledge and 2+ years of experience with Power Query and Power BI
• Superior oral and written communication skills
• Knowledge of KPI reporting and benchmark practices, statistical and trending analysis methods
• Prior experience as a reporting analyst
• Ability to multi-task and work independently to complete tasks promptly
• Excellent organizational and prioritizing skills
• Strong follow-up skills with attention to detail
• The ability to work and collaborate with employees at all levels within different offices
• Strong analytical, problem-solving, and decision-making skills
• Ability to work in high-pressure, fast-paced environment
• Ability to work flexible hours with the possibility of working outside of contractual hours
• Ability to give and receive feedback appropriately
• Ability to maintain a high degree of confidentiality
• Ability to stay cool and collected in emergency situations
Education/Experience
• This position requires a high school diploma; a bachelor’s degree is preferred
Requirements
• Employment: Probationary – Full Time
• Location: Greenhills, San Juan City (Onsite)
• Updated/recent NBI Clearance ready
Please refer to job description.
Boss
HR ManagerTransparent BPO
Virtual, PH
Yayınlandı 05 May 2025
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