1. Team Leadership – Lead, coach, and manage team; set/meet KPIs; review performance; manage schedules.

2. Operations – Oversee engagement, ensure hiring goals, track metrics, fix process gaps, handle escalations.

3. Engagement – Guide job matching, improve candidate readiness, schedule interviews, maintain relationships.

QUALIFICATIONS:

• 3+ yrs contact center/recruitment; 1+ yr lead role.
• Strong leadership, English skills, and workflow management.
• US night shift, tool proficiency, high call volume comfort.
• US RPO/volume hiring, CRM/ATS use, scaling/startup experience.
• Coaching passion, sales/customer support results.
• System building, large team leadership, persuasion skills.