Position: Quality Assurance Analyst Team Lead/Supervisor

Location: Taguig City | Onsite

Salary: Up to 45K

Schedule: Shifting

Job Description

The Quality Assurance Analyst Team Lead/Supervisor will oversee the QA team to ensure the consistent delivery of high-quality performance across sales operations. This role is responsible for monitoring, evaluating, and improving interactions, ensuring compliance with client standards, and driving overall service excellence.

Qualifications:

- Experience in handling/supporting any BPO Sales account is required

- At least 2 years of relevant experience

- Excellent skills on Excel/Quality Tools / Data Analysis / Analytical Skills / Reporting

- Excellent written and verbal communication

- Must be able to start ASAP