Description / Requirements
Job title: Quality Assurance
LOB: Banking, Financial Services, and Insurance (BFSI)
Account: Financial/ Credit Card
Location: On-site in Taguig
Work Timing: Shifting
Salary: 33,000 - 38,000 basic / 2,000 allowance
Target start date: Immediately/Asap

The Quality Assurance – BFSI is responsible for monitoring and evaluating customer interactions to ensure compliance with banking, financial services, and insurance standards. The role focuses on maintaining quality benchmarks, regulatory adherence, and customer experience by conducting audits, providing actionable feedback, analyzing trends, and partnering with operations and training teams to drive continuous improvement.

REQUIREMENTS:

● Bachelor’s degree or equivalent experience is required (Undergraduates are welcome to apply)
● Conducts audits across all functions, ensuring accuracy and full compliance with FCRA, FDCPA, PCI-DSS, and card network rules.
● Analyzes quality trends, identifies root causes, prepares reports, and recommends improvements to enhance performance.
● Provides feedback, supports training, documents best practices, and drives process improvements with cross-functional teams.
● Willing to work on-site and shift schedule in Taguig